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Terms &
Conditions

Terms

  1. All accommodation rates listed are full board only and inclusive of 3 meals per day.

  2. The tariffs at The Elephant Oasis At Murchison(Elephant Oasis Tented Camp Limited) are quoted in US Dollars. Payment can be made in US Dollars or in the local currency (Ugandan Shillings) at the exchange rate ruling on the day payment is made.

  3. The Client agrees that he/she is aware of and accepts that he/she may be exposed to a variety of risks and dangers at Murchison River Lodge.

  4. The Client agrees to comply, at all times, whether at The Elephant Oasis At Murchison or when participating in any activity, with any warning notices, instructions or requirements of MRL Management and/or the person in charge of the activity. The Client agrees that they will not, in any way, constitute a nuisance to any other guest at The Elephant Oasis Lodge At Murchison.

  5. The Client acknowledges that whilst as much care is taken as possible, it is his/her own responsibility to take care of his/her personal possessions at all times and have adequate travel insurance, where appropriate. The Elephant Oasis Lodge At Murchison will not be liable for any losses or damages that may occur when staying at The Elephant Oasis Lodge At Murchison.

  6. The Client agrees to hold harmless and indemnify The Elephant Oasis Lodge At Murchison against any consequences of visiting  The Elephant Oasis Lodge At Murchison and/or participating in any activities in and at  The Elephant Oasis Lodge At Murchison and/or arranged and/or provided by The Elephant Oasis Lodge At Murchison, including (without limiting the generality of the foregoing) any loss of or damage to personal effects, illness, injury, harm, trauma or death (howsoever caused) or due to any arrangements having to be changed, amended or cancelled and/or legal costs that The Elephant Oasis Lodge At Murchison(Elephant Oasis Tented Camp Limited)

  7. The Elephant Oasis Lodge At Murchison(Elephant Oasis Tented Camp Limited) shall be excused and shall not be deemed in default for any failure of performance hereunder, for any reasons beyond its control. Such cases shall be deemed to include, without limitation, war, warlike operations, armed aggression, insurrection, riots, fire, explosions, accidents, failure to obtain government approvals, governmental acts or omissions, regulations or orders, acts of God, acts of the public enemy, epidemics, quarantine, restrictions or labour troubles.

  8. Any complaints regarding The Elephant Oasis Lodge At Murchison must be made in writing to The Elephant Oasis Lodge At Murchison((Elephant Oasis Tented Camp Limited) within 21 days of staying at The Elephant Oasis Lodge At Murchison .

  9. The person signing/reading agrees that this agreement shall be deemed to be concluded in Uganda and shall be interpreted according to the laws of Uganda. In the event of any action hereunder, the Supreme Court of Uganda shall have jurisdiction in regard thereto.

Child Policy, Tour Leaders, Drivers and Guides

  1. Children under 4 years of age are accommodated free of charge if they are sharing a room with full paying adults (maximum of 2 children).

  2. Children between 5-12 years of age are accommodated at 50% of the relevant adult rate.

  3. Children above 12 years of age pay the relevant full adult rate.

  4. With exception is our Family Cottage Package where the price is for 2 adults and 4 children (up to 16 years of age) and our Thatched Safari Tent Package where the price is for 2 adults and 2 children (up to 12 years of age.)

  5. Tour Leaders are accommodated in a single room on a full board basis. Tour Leaders must be a member of staff working on the trip for the group. Accommodation is subject to availability and may differ in standard to the Client accommodation. One Tour Leader per group is allowed at the following rates:

    • 1 - 4 Clients: USD $65 per night

    • 5-9 Clients: USD $40 per night

    • 10+ Clients – FOC

  6. The Elephant Oasis Lodge At Murchison offers free driver’s accommodation. A full board driver’s package, of 3 meals, is 30,000 UGX per night. Drivers have the option of eating with their clients

Reservations, Payments and Cancellation Procedures

  1. A deposit of 25%, of the value of the booking, is required on confirmation of the reservation.

  2. Unless otherwise agreed in writing, the Agent/Client is required to make full payment 30 days prior to arrival.

  3. Reservations, that are cancelled, reduced in length of stay or reduced in numbers (collectively known as a cancellation) are subject to cancellation and “no show” fees, payable at the discretion of The Elephant Oasis Lodge At Murchison under the following terms:

    • 90-30 days prior to the arrival date: 10% cancellation fee will be charged.

    • 30-15 days prior to the arrival date: 25% cancellation fee will be charged.

    • 3-14 days prior to the arrival date: 50% cancellation fee will be charged.

    • Less than 3 days prior to the arrival date: 100% cancellation fee will be charged.

  4. All cancellations or amendments are only accepted when received in writing by The Elephant Oasis Lodge At Murchison .

  5. Any bank charges associated with refunds made by bank transfer will be deducted from the initial payment.

  6. We request that any agents who are holding accommodation at The Elephant Oasis Lodge At Murchison, confirm the booking (with final numbers and room requirements) no later than 30 days prior to arrival. Any accommodation that cannot be confirmed by the Agent, will be automatically released so that we can serve other Clients/Agents accordingly.

  7. Final rooming lists and client names are required in writing by The Elephant Oasis Lodge At Murchison, at least 30 days prior to arrival.

  8. Failure to comply with the terms of payment will result in all bookings being automatically cancelled by The Elephant Oasis Lodge At Murchison.

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